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Getting Started
Established in 2016, Sinbad is one supermarket selling its own products through its Kuwait store, website and applications. Our selection includes Arabic, Asian, local and imported groceries, beverages, household products and everyday essentials.
Creating a Sinbad account is quick and free.
Select Sign Up, enter the required information, complete any requested verification, and follow the on-screen instructions.
Once your account is created, you can place orders, track deliveries, manage your account, and access additional Platform features.
Select Sign Up, enter the required information, complete any requested verification, and follow the on-screen instructions.
Once your account is created, you can place orders, track deliveries, manage your account, and access additional Platform features.
Yes.
A registered Sinbad account is required before you can place an order.
Having an account allows you to track your orders, view your order history, receive order updates, manage your account, and request customer support whenever needed.
You may browse products without placing an order, but completing a purchase requires a registered account.
A registered Sinbad account is required before you can place an order.
Having an account allows you to track your orders, view your order history, receive order updates, manage your account, and request customer support whenever needed.
You may browse products without placing an order, but completing a purchase requires a registered account.
Yes.
Creating and maintaining a personal Sinbad customer account is completely free.
You only pay for the products, delivery fees, and any other applicable charges displayed during checkout when placing an order.
Creating and maintaining a personal Sinbad customer account is completely free.
You only pay for the products, delivery fees, and any other applicable charges displayed during checkout when placing an order.
Use the search bar to look for products by name or browse available categories.
Depending on the available features, you may also use filters and sorting options to help you find products that match your preferences.
Depending on the available features, you may also use filters and sorting options to help you find products that match your preferences.
You can access Sinbad through:
- The official Sinbad website.
- The official Sinbad Android application.
- The official Sinbad iPhone application.
Available features may vary depending on your device or application version.
- The official Sinbad website.
- The official Sinbad Android application.
- The official Sinbad iPhone application.
Available features may vary depending on your device or application version.
Yes.
You can update eligible account information through your account settings.
Certain changes may require additional verification to help protect your account and comply with applicable security requirements.
You can update eligible account information through your account settings.
Certain changes may require additional verification to help protect your account and comply with applicable security requirements.
Select Forgot Password on the sign-in screen and follow the instructions provided.
If additional verification is required, complete the requested steps before creating a new password.
If you still cannot access your account, please contact Sinbad Customer Support.
If additional verification is required, complete the requested steps before creating a new password.
If you still cannot access your account, please contact Sinbad Customer Support.
Internal messaging is the primary support channel for registered customers. You may also call +96551188889 or +96560062661, email sales@sinbadshop.com or use the website contact form.
Shuwaikh Industrial Area, next to City Centre Al Manara, Kuwait. The store opens daily from 9:00 AM to midnight, Kuwait time. Online orders are accepted 24 hours a day.
Shopping & Orders
Browse the available products, add your selected items to your cart, and proceed to checkout.
Review your order, choose an available payment method, confirm your delivery information, and complete the checkout process.
A registered Sinbad account is required to place an order.
Review your order, choose an available payment method, confirm your delivery information, and complete the checkout process.
A registered Sinbad account is required to place an order.
Open the product page, choose its available selling unit and quantity, and add it to your cart. Review the displayed price and availability. Quantity, unit or coupon changes recalculate the order summary and delivery eligibility.
You can track your order by visiting your account and opening your order details.
Where available, the Platform provides order status updates throughout the preparation, shipping, and delivery process.
Where available, the Platform provides order status updates throughout the preparation, shipping, and delivery process.
Contact support with the order reference to request a change. You may request cancellation at any stage, including preparation or dispatch. If the account's direct cancellation option is unavailable, use internal messaging or call Sinbad.
Contact Sinbad with the order reference to review the recorded reason. If an ordered product becomes unavailable, staff contact you to agree on a replacement, continuation or another appropriate resolution; products are not substituted automatically.
Yes.
Where the feature is available, you can reorder eligible products directly from your order history.
Reordering creates a new order and is subject to current product availability, pricing, delivery options, and other applicable conditions at the time of the new purchase.
Where the feature is available, you can reorder eligible products directly from your order history.
Reordering creates a new order and is subject to current product availability, pricing, delivery options, and other applicable conditions at the time of the new purchase.
Yes.
Where available, Sinbad will provide updates regarding your order through the Platform or other official communication channels.
The type and timing of notifications may vary depending on your order status and the services being used.
Where available, Sinbad will provide updates regarding your order through the Platform or other official communication channels.
The type and timing of notifications may vary depending on your order status and the services being used.
Your order history is available within your Sinbad account.
From there, you can review previous and current orders, check their status, and access additional order information where available.
From there, you can review previous and current orders, check their status, and access additional order information where available.
If you experience any issue with your order, please contact Sinbad Customer Support through the official support channels available on the Platform.
Providing your order details and a clear description of the issue will help us assist you more efficiently.
Providing your order details and a clear description of the issue will help us assist you more efficiently.
Contact internal support if registered, or call +96551188889 or +96560062661. The team will confirm the products and collection arrangements with you.
Standard product prices are the same online and in-store. Special bulk discounts are agreed directly with Sinbad. Coupon eligibility and combination rules depend on each coupon's approved conditions.
Payments
Online payment through the currently enabled MyFatoorah gateway and cash on delivery are available. The payment page shows the methods actually offered for your order. COD orders may also be paid through an online payment link before handover.
For an order placed as cash on delivery, you may pay cash or use an online payment link. Payment must be complete before the order is handed over.
Complete the online payment shown for the order, or pay a COD order cash or through its online payment link. Payment must be complete before handover. Check the order's payment status or contact support if a payment result is unclear.
A PDF invoice is sent to the email address recorded for the order, and a paper invoice is provided on delivery. Keep your invoice and order reference for support or a return.
Shipping & Delivery
Normal delivery covers all areas of Kuwait without exception or additional area-based surcharges. Follow your order and delivery progress through Sinbad's live tracking system. No fixed delivery time is promised.
We do not promise a fixed delivery time. Use the live order-tracking system for the current order and delivery progress, and contact support if you need help with an update or delay.
Address changes may be possible only before your order reaches certain processing stages.
If the order has already entered preparation or shipment, changing the delivery address may no longer be available.
If you need assistance, please contact Customer Support as soon as possible.
If the order has already entered preparation or shipment, changing the delivery address may no longer be available.
If you need assistance, please contact Customer Support as soon as possible.
Contact Sinbad with your order reference to discuss the delivery arrangements you need. Follow the live tracking updates; contacting support does not create a fixed delivery-time promise.
Delivery costs KWD 1. It is free when the eligible merchandise subtotal reaches KWD 14 after all applicable discounts and before shipping. There is no minimum order or additional area surcharge. Delivery fees do not count towards the threshold.
If a delivery cannot be completed, another delivery attempt or an alternative resolution may be available depending on the circumstances and applicable policies.
If additional action is required, Customer Support will assist you where possible.
If additional action is required, Customer Support will assist you where possible.
Delivery times may occasionally be affected by operational conditions, weather, high order volumes, or other unforeseen circumstances.
You can review your order status from your account.
If you believe your order has been delayed beyond reasonable expectations, please contact Customer Support.
You can review your order status from your account.
If you believe your order has been delayed beyond reasonable expectations, please contact Customer Support.
If your order arrives damaged, please report the issue through the available support channels as soon as possible.
Your request will be reviewed in accordance with our applicable policies, including our Return, Refund & Cancellation Policy.
Your request will be reviewed in accordance with our applicable policies, including our Return, Refund & Cancellation Policy.
Report the products and quantities with your order reference. You choose between a refund for the missing products and subsequent delivery of them. Registered customers can use internal messaging or call Sinbad.
You can check the latest delivery status from your order details within your Sinbad account whenever tracking information is available.
Status updates may change as your order progresses through processing, shipment, and delivery.
Status updates may change as your order progresses through processing, shipment, and delivery.
Returns, Refunds & Cancellations
You may request cancellation at any stage, including after preparation or dispatch. Use internal messaging or call +96551188889 or +96560062661 with the order reference.
Contact Sinbad through internal messaging or by phone. You may still request cancellation, including after preparation or dispatch; the team coordinates the request with the current order, payment and delivery status.
Requests may be submitted within 14 days of receipt. Eligible products must be unused, in their original condition and packaging. Product-category qualifications and mandatory Kuwait consumer rights apply. Return collection or shipping is free.
Food, perishables and personal-care products are generally excluded where their nature or condition prevents return or safe resale, unless there is a confirmed product problem. Mandatory rights for eligible nonperishable, defective or nonconforming goods remain preserved.
Use internal messaging if registered, or call +96551188889 or +96560062661. Provide the order, products, quantities and reason. Eligible requests may be submitted within 14 days of receipt; return collection or shipping is free.
Report the issue promptly to Sinbad with the order reference, the product received and the product ordered. The team will review the problem and coordinate the appropriate resolution while preserving mandatory consumer rights.
Report the problem promptly with the order reference and a clear description. Keep the product and packaging available for review. Product-category exclusions do not remove mandatory rights relating to a confirmed product problem.
A full cancellation or return refunds the full amount originally paid, including any delivery fee charged. A partial return refunds the value paid for the returned products only. No new delivery fee is imposed retroactively after a partial return.
For an approved return of an order originally paid in cash, Sinbad coordinates a cash refund delivered to you by the delivery driver. Contact support to arrange it. It is not automatically converted to a bank transfer. Support coordinates the cash handover with you. Electronic payments are refunded through the original payment method; bank or provider processing may take up to 7 business days.
Once approved, the refund is initiated promptly. Bank or payment-provider processing may take up to 7 business days before the amount appears. Contact support if it has not appeared within that period.
For a product missing from a delivered order, you choose a refund for it or subsequent delivery. Other refund requests are reviewed under the returns policy. Contact support with the order reference and the issue.
The team reviews the order, product eligibility and reported issue, then contacts you about the next steps. Return collection or shipping is free. Approved refunds follow the full or partial amounts and payment method stated in the policy.
Contact Sinbad with the order reference, the decision and any relevant information. Ask for the reason to be reviewed. The published policy does not remove mandatory Kuwait consumer rights for your product and circumstances.
The refund covers the value paid for the affected products only. No new delivery fee is imposed retroactively. For a full cancellation or return, the full original payment including charged delivery is refunded.
Account & Privacy
You can review and update eligible account information through your account settings where the relevant option is available.
Certain information may require additional verification or assistance from Customer Support before it can be changed.
Certain information may require additional verification or assistance from Customer Support before it can be changed.
You can use the password reset or account recovery option available on the sign-in screen.
Follow the verification instructions sent through the available official communication channel.
Follow the verification instructions sent through the available official communication channel.
Confirm that you are using the correct registered information and try the available account recovery options.
If you still cannot access your account, contact Customer Support and provide the information required to verify account ownership.
If you still cannot access your account, contact Customer Support and provide the information required to verify account ownership.
You may be able to change your registered mobile number or email address through your account settings.
For security reasons, additional verification may be required.
If the option is unavailable, contact Customer Support for assistance.
For security reasons, additional verification may be required.
If the option is unavailable, contact Customer Support for assistance.
Sinbad applies appropriate administrative, technical, and organizational measures to help protect personal information.
Personal information is handled in accordance with our Privacy Policy and applicable legal requirements.
Personal information is handled in accordance with our Privacy Policy and applicable legal requirements.
Account and contact information, delivery addresses, order and invoice details, payment references and results, and information provided for support are used to operate the service. The privacy policy explains operational processing and optional analytics.
You may be able to manage certain notification and communication preferences through your device settings, account settings, or the options provided in the relevant communication.
Some essential service, security, transaction, and order-related messages may still be sent when necessary.
Some essential service, security, transaction, and order-related messages may still be sent when necessary.
You may request access to or correction of eligible personal information through the available account or support channels.
Sinbad may need to verify your identity and may handle the request subject to applicable legal, security, and operational requirements.
Sinbad may need to verify your identity and may handle the request subject to applicable legal, security, and operational requirements.
Use the account-deletion option on the website or application, or contact support for help. Completing deletion may be blocked while orders are ongoing. Deletion does not necessarily erase records needed for transactions or applicable legal and accounting obligations.
Support
Registered customers can use internal website or app messaging. General telephone numbers are +96551188889 and +96560062661; email is sales@sinbadshop.com. The contact form remains available. Wholesale calls and WhatsApp use +96560395925.
You should contact Customer Support whenever you need assistance with your account, orders, payments, deliveries, returns, refunds, cancellations, technical issues, or other Platform-related questions.
Keep the order reference and previous conversation available, and follow up through internal messaging or by phone. The physical store opens daily from 9:00 AM to midnight; these store hours are not a fixed support response-time promise.
To help us review your request more efficiently, you may be asked to provide your order number, account information, screenshots, photographs, or other relevant details related to the issue.
You can report order-related issues through the available support channels.
Please provide all relevant details so the issue can be reviewed appropriately.
Please provide all relevant details so the issue can be reviewed appropriately.
Report the product and issue to Sinbad through internal messaging or by phone. For an existing order, include its reference and the affected products. Wrong, damaged or defective products should be reported promptly.
You may submit a complaint through the available Customer Support channels.
Please include sufficient information to help us understand and review your concern.
Please include sufficient information to help us understand and review your concern.
Yes.
Sinbad welcomes suggestions and feedback that may help improve the Platform and customer experience.
Sinbad welcomes suggestions and feedback that may help improve the Platform and customer experience.
If you already have an open support request, you may contact Customer Support again and reference your existing case or provide the relevant information to help us continue assisting you.
Customer Support may be available in one or more languages depending on operational availability and the services currently provided.
Some requests require additional review, verification, or coordination with the relevant teams before a final decision can be made.
Customer Support will keep you informed whenever additional information or action is required.
Customer Support will keep you informed whenever additional information or action is required.
Many common questions are answered in the Help Center, our policies, and other support resources available on the Platform.
Reviewing these resources may help you find an immediate answer to your question.
Reviewing these resources may help you find an immediate answer to your question.
Call or WhatsApp +96560395925. Include the product names, selling units and quantities so the team can discuss availability and any special bulk offer.
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