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This notice explains the information used to operate Sinbad Supermarket's website, applications, orders and customer support. It also explains account deletion, retention and the status of optional website analytics.
Accounts and customer support
Account details can include your name, phone number, email address, profile and delivery addresses. We use the details you provide to operate the account, verify access, contact you about orders and respond to support requests.
Internal messaging is available to registered customers. Messages, attachments and order references you provide are used to handle your enquiry. Do not include banking passwords, card verification codes or other unnecessary sensitive information.
Orders, invoices and payments
Order records include the products, selling units, quantities, discounts, delivery charges, status and invoice information. Payments use the provider shown during payment; Sinbad uses payment references and results to reconcile the order and any approved refund.
Delivery and tracking
Delivery information includes the address, contact details and order information needed to fulfil the order. The live tracking system provides authorised access to order and delivery progress; access may require account or order verification.
Service providers and technical information
Operating the service involves providers for hosting, payments, email, notifications, security and delivery. Relevant information is processed for those operational purposes. Access and security records and technical connection information may be needed to deliver the website and protect its services.
Optional analytics and consent
Optional Google Analytics collection for the website and purchase/refund measurement has not been activated. Using the website is not automatic consent to activate it. Any optional measurement requiring consent will be subject to a separate notice and choice, including withdrawal.
Retention and account deletion
You can request account deletion through the website or application. Completing deletion may be blocked while there are ongoing orders; contact support if you need help.
Deleting an account does not necessarily erase every order, invoice, payment or refund record. Information may remain where needed for outstanding transactions, legal or accounting obligations, disputes or security. This notice does not set an invented fixed retention period.
Questions and customer rights
Contact sales@sinbadshop.com or use internal support to ask about access, correction, deletion or another privacy concern. We will review the request and any verification or applicable requirements. Keep account and order references available, without sending passwords or payment verification codes.
