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These terms describe shopping with Sinbad Supermarket through its website, applications and physical store in Kuwait. Read the product information and order summary together with the linked delivery, returns and privacy policies.
Products, quantities and prices
Choose the product and selling unit shown on its page and check the quantity and price before confirming an order. Standard product prices are the same online and in-store. Special wholesale quantities and bulk discounts are arranged directly with Sinbad. Coupon eligibility and combinations depend on each approved coupon's conditions.
Availability and customer agreement
If an ordered product becomes unavailable, staff contact you to agree on a replacement, continuation or another appropriate resolution. Products are not substituted automatically without your agreement. If delivered items are missing, you choose a refund for them or subsequent delivery.
Payment and invoices
Use the payment methods actually offered for your order. Cash-on-delivery orders may be paid cash or through an online payment link, and payment must be completed before handover. A PDF invoice is emailed to the address recorded for the order and a paper invoice is provided on delivery.
Delivery and store collection
Normal delivery covers all areas of Kuwait, without area-based surcharges. Delivery costs KWD 1 and is free when eligible merchandise reaches KWD 14 after discounts and before shipping. There is no minimum order value or fixed delivery-time promise.
Online orders are accepted 24 hours a day. To arrange store collection, use internal support or call Sinbad. Physical-store hours are daily from 9:00 AM to midnight, Kuwait time.
Cancellation, returns and refunds
You may request cancellation at any stage, including after preparation or dispatch. Return or exchange requests may be submitted within 14 days of receipt, subject to product eligibility and mandatory Kuwait consumer rights. Return collection is free.
Full cancellation or return refunds the amount originally paid including charged delivery. A partial return refunds the returned products only, without a new retrospective delivery fee. Approved refunds are initiated promptly through the original payment method; bank or provider processing may take up to 7 business days.
Accounts, support and privacy
Keep the account and delivery information you provide accurate. Internal messaging is the primary support channel for registered customers; telephone, email and the contact form remain available. Account deletion can be requested through the website or application. The privacy policy explains the information used and the status of optional analytics.
Nothing in these terms removes mandatory Kuwait consumer rights. Contact Sinbad with the order reference if you need an issue reviewed.
