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You may submit a return or exchange request within 14 days of receiving the products. Contact Sinbad through internal messaging or by phone so we can review the request and arrange the next steps.
Product condition and eligibility
Eligible products must be unused, in their original condition and in their original packaging. Report a wrong, damaged or defective product promptly with your order reference and a description of the problem.
Food, perishables and personal-care products are generally excluded where their nature or condition prevents return or safe resale, unless there is a confirmed product problem. This does not exclude mandatory return rights for eligible nonperishable goods or rights relating to defective, misdescribed or nonconforming products.
How to request a return
Registered customers can use internal website or app messaging. You may also call +96551188889 or +96560062661. Identify the order, products, quantities and reason for the request, and keep the products and packaging available for review.
Return collection or shipping is free. Our team will agree collection arrangements with you; submitting a request does not require a new return delivery fee.
Amounts and processing
For a full cancellation or return, the full amount originally paid is refunded, including any delivery fee charged. For a partial return, the refund is the value paid for the returned products only. We do not impose a new delivery fee retroactively after a partial return.
Approved refunds are initiated promptly through the original payment method. For electronic payments, bank or payment-provider processing can delay receipt; allow up to 7 business days for the amount to appear. Contact support with your order reference if it has not appeared within that period.
For an approved return of an order originally paid in cash, Sinbad coordinates a cash refund delivered to you by the delivery driver. Contact support to arrange it. It is not automatically converted to a bank transfer. Support coordinates the cash handover with you.
Your consumer rights
This policy preserves mandatory Kuwait consumer rights. Product-category wording does not remove rights that apply to your particular product and circumstances. Contact Sinbad if you believe a request needs further review. The 14-day period from receipt is Sinbad's approved customer policy.
