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You may request cancellation at any stage, including after preparation or dispatch. Contact Sinbad promptly with your order reference so the team can coordinate the request with its payment and delivery status.
How to request cancellation
Use internal website or app messaging if you are registered, or call +96551188889 or +96560062661. If a cancellation option is not available in your account, contact support directly rather than assuming a request cannot be made.
Unavailable or missing products
If an ordered product becomes unavailable, staff contact you and agree on replacement, continuation or another appropriate resolution. We do not substitute products automatically without your agreement.
If items are missing from a delivered order, you choose between a refund for the missing items and subsequent delivery of them. Include the product names and quantities in your message.
Amounts already paid
A full cancellation refunds the full amount originally paid, including any delivery fee charged. For a partial cancellation or return, only the value paid for the affected products is refunded, without a new delivery charge being imposed retroactively.
Approved refunds are initiated promptly through the original payment method; bank or provider processing may take up to 7 business days. Keep your order and refund references for follow-up.
