Refund amounts and processing

A refund follows review and approval of the cancellation or return. Keep your order reference and invoice when contacting Sinbad about an approved refund or a payment that has not yet appeared.

Full and partial refunds

For a full cancellation or return, the refund is the full amount originally paid, including any delivery fee charged. For a partial return, it is the value paid for the returned products only. A partial return does not cause a new delivery fee to be imposed retroactively.

If a delivered product is missing, you choose between a refund for that product and subsequent delivery of it. Tell support which resolution you prefer.

Payment method and timing

Approved refunds are initiated promptly through the original payment method. For electronic payments, your bank or payment provider may take up to 7 business days to make the amount available. An approval message and the amount appearing in your account are separate steps.

If the amount has not appeared within that period, contact Sinbad with the order reference and refund information you received. Do not send card details, banking passwords or verification codes.

For an approved return of an order originally paid in cash, Sinbad coordinates a cash refund delivered to you by the delivery driver. Contact support to arrange it. It is not automatically converted to a bank transfer. Support coordinates the cash handover with you.

Starting or following up a request

Registered customers can use internal messaging to keep their request and replies together. You may also call +96551188889 or +96560062661. Product eligibility and the return window are explained in the returns policy; mandatory Kuwait consumer rights remain preserved.