Terms and Conditions | Sinbad Supermarket

Terms and Conditions

Last Updated: [22/03/2025]

Welcome to Sinbad Supermarket. By accessing or using our website (https://sinbadshop.com), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Overview

This website is operated by Sinbad Supermarket, a wholesale and retail provider of various consumer goods within the State of Kuwait. These Terms apply to all visitors, customers, and users of the website.

2. Eligibility

To place an order through our website, you must be:

  • At least 18 years old, or
  • Supervised by a parent or guardian if under 18.

We serve both retail and wholesale customers.

3. Orders and Sales Policy

Retail Orders:

No minimum order required.

Wholesale Orders:

Minimum quantities may apply for certain products. Specific terms may be shared directly with business clients.

We reserve the right to limit or cancel orders at our discretion.

4. Pricing

All prices are listed in Kuwaiti Dinar (KWD).
No additional taxes are applied (Kuwait does not impose VAT as of now).
Prices are subject to change without notice.

5. Payment Methods

We accept the following payment options:

  • Cash on delivery (COD)
  • Bank transfers
  • Local online payment gateways (e.g., Knet)

Full payment must be received before dispatch, unless otherwise agreed.

6. Shipping and Delivery

We currently offer delivery within the State of Kuwait only.
Delivery is made to the address provided at checkout.
Estimated delivery time will be displayed during the checkout process, but actual times may vary due to external factors.
We are not responsible for delays caused by shipping providers or force majeure.

7. Returns and Refunds

Items may be returned within 14 calendar days of delivery, provided that:

  • Items are unused and in original condition.
  • All original packaging and documentation are included.

Refunds will be processed within 7 business days after inspection.
Shipping fees are non-refundable unless the return is due to our error.
Some products (e.g., opened food or hygiene-sensitive items) may not be returnable — this will be noted on the product page.
To request a return, contact us at sales@sinbadshop.com.

8. User Accounts

You are responsible for keeping your account information secure.
You agree to provide accurate and updated contact, billing, and shipping information.
We reserve the right to suspend accounts found to be fraudulent or in violation of our policies.

9. Promotions and Discounts

Any promotion or discount code must be applied at checkout and cannot be applied retroactively.
We reserve the right to cancel or modify promotions at any time.

10. Intellectual Property

All website content, including product images, text, logos, and designs, is the property of Sinbad Supermarket or its suppliers. Unauthorized use is prohibited.

11. Prohibited Use

You may not use the site for:

  • Any illegal or unauthorized purpose.
  • Violating laws in your jurisdiction.
  • Transmitting malicious code or disrupting the site.

12. Liability Disclaimer

We are not liable for any indirect, incidental, or consequential damages.
Our total liability will not exceed the amount paid for the products in question.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Kuwait. Any disputes shall be handled by the competent courts of Kuwait.

14. Changes to Terms

We may update these Terms at any time. Continued use of the website after such changes constitutes acceptance.

15. Contact Us

If you have any questions about these Terms, please contact us at:
Email: sales@sinbadshop.com
Website: https://sinbadshop.com